Microsoft Teams Phone, done right.
Make Microsoft Teams your real business phone system, outside calls included. We pick the connection path, source the carrier and sort the licensing.
Rings Jonathan and the team 24x7.
400+ carriers and platforms, compared.
What Microsoft Teams Phone actually is.
Teams Phone turns Microsoft Teams into your business phone system - not just internal chat and meetings, but external calls to and from any phone number, in the app your people already have open.
It runs on your Microsoft 365 tenant, so calling, chat, and meetings share one identity. Calls work on desktop, web, mobile, or a desk phone with the same number everywhere, and your existing business numbers port over so nothing changes for your customers.
Three ways to connect Teams to the phone network.
Teams Phone needs a path to the outside phone network. The right one depends on your size, geography, and whether you have equipment worth keeping. We are vendor-neutral, so we recommend the fit, not a product.
Microsoft Calling Plan
Microsoft is your carrier. The fastest all-Microsoft route, managed entirely in the Teams admin center. Best when you want one vendor and Microsoft serves your regions.
Operator Connect
A certified carrier connects to your tenant - no hardware, no SBC to buy or run. Assign numbers from the Teams admin center. Often the best balance of price and effort.
Direct Routing
Bring virtually any carrier through a Session Border Controller. Best for keeping an existing PBX, analog devices, or complex multi-site calling.
How the three paths compare.
The short version, before we look at your tenant and your locations.
| Path | Who is the carrier | Hardware | Best fit |
|---|---|---|---|
| Microsoft Calling Plan | Microsoft | None | Single-region teams that want one vendor and one bill |
| Operator Connect | A certified carrier of your choice | None | Most mid-market businesses - competitive rates, no SBC to run |
| Direct Routing | Virtually any carrier | SBC (we manage it) | Existing PBX, analog devices, or complex multi-site calling |
Where Buckeye comes in.
Pick the right path
We compare Calling Plan, Operator Connect, and Direct Routing against your size, locations, and existing gear - in plain English.
Source the carrier
For Operator Connect and Direct Routing we broker 400+ carriers, so you get real pricing and never overpay for calling.
Licensing and rollout
Every user needs a Teams Phone license, and Calling Plan adds a calling add-on. We sort licensing, number porting, and the go-live.
Common questions about Teams Phone.
Is Teams Phone right for us?
Do we need an SBC?
What licensing is required?
Can we keep our current numbers?
Can we keep our old PBX or analog devices?
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Talk to the Buckeye team - the owner is involved in every engagement, and there is no advisory fee.
Book a call