Here Is Exactly How We Get You What You Need.
No mystery. No deck. No three-month discovery engagement. This is the same process we have walked Ohio businesses through for 23 years — from the first phone call all the way through to the day you fire us, if you ever do.
The Eight Steps
Each step is something we actually do, in roughly this order. Some steps overlap. Some get repeated. None of them cost you anything until you choose to buy through us — and even then, what you pay is what the carrier would have charged you direct. Here is how we get paid.
The Discovery Call — Your Wish List
It starts with a phone call. Usually 30 minutes. No deck.
We ask what you have today, what is breaking, what is too expensive, and what you wish it did. Phones, internet, MPLS, SD-WAN, security, cloud, copiers, cabling — whatever is on your mind. There are no wrong answers and no dumb questions.
You leave the call with a clear picture of what your wish list looks like in writing. We leave with enough to scope what is possible.
You spend: 30 minutesEngineering & Expert Review
Now we bring in the people who actually build this stuff.
Depending on what you need, we loop in the network, voice, security, and cabling specialists behind each solution. They look at your wish list against what is actually possible at your address — fiber availability, building wiring, carrier coverage maps, compliance constraints, the works.
You do not pay for this and you do not have to sit through it. We come back with a short list of real options, not a 40-page PowerPoint.
You spend: 0 minutesBest-Of-Breed Providers Get On Calls With You
We bring the carriers and providers to the table.
Instead of you chasing seven different sales reps and getting seven different stories, we put the right ones on calls with you — together with us. Spectrum, AT&T, Lumen, Frontier, Altafiber, Verizon, Comcast Business, the fixed-wireless guys, the VoIP platforms, the security vendors, whoever fits the scope.
We are on every call. They cannot tell you something off the record that they would not put in writing, because we are sitting right there.
You spend: One call per provider, maxHelp You Choose The Perfect Provider
We line up the quotes side by side and translate the fine print.
Carriers love to make quotes look different on purpose — different speeds, different SLAs, different install fees, different term lengths, hidden surcharges. We build a real apples-to-apples comparison so the numbers actually mean the same thing.
Then we tell you what we would do and why. We are not picking the one paying us the highest commission — we publish that math openly. We are picking the one that fits your building, your timeline, and your budget.
You spend: One decision meetingContract Review & Negotiation
We read every contract before you sign.
Auto-renewal clauses. Term lengths. MRC escalators. Early termination fees. Service credits that are not really service credits. We have seen every trick. We will flag what is unusual, push back on what is unreasonable, and explain in plain English what you are signing.
If you want to skip this step, you can. Most clients do not.
You spend: One review sessionProject Manage The Install
Now we keep the carrier honest until the cutover is done.
Surveys, port dates, install crews, configuration, cutover windows, testing. We sit on the carrier’s project manager so your team does not have to. If a date slips, we hear about it first — and we are the ones on the phone fixing it, not you.
On cutover day, we are on site or on standby until the new service is up and the old one is dead.
You spend: As little as you wantCheck That It Bills Correctly
The install is done. Now the invoices show up — and that is where carriers often get creative.
We audit your first three invoices line by line against what you were quoted. Wrong rate? Phantom charge? Term that started six weeks before the service did? We catch it, file the dispute with the carrier, and get it credited.
This is the step most advisors skip. It is also where we have caught five-figure billing errors more times than we can count.
You spend: Zero. We do it.Stay Involved As Long As You Want Us Involved
No new contract. No retainer. Just — we are still here.
Outage? Call us, not the carrier — we will open the ticket and chase it. New location coming? We will scope it. Renewal in 18 months? We will start negotiating it 6 months out. Need someone to sit in on a vendor meeting? We will be there.
Some clients have us in the loop on every telecom decision they make. Some only call when something breaks. Both are fine. You decide how much involvement you want, and you can change your mind any time.
You spend: Whatever you want, whenever you wantWhat This Process Will — And Will Not — Cost You
Our promises to you, in writing
- ✓Steps 1 through 5 are free. You owe us nothing for the discovery, the engineering, the carrier calls, the comparison, or the contract review.
- ✓What you pay the carrier is the same number you would have paid going direct. Our commission comes out of the carrier’s margin, not added to your bill.
- ✓If we recommend a carrier and that carrier cannot deliver, we will tell you to walk — even if we lose the deal.
- ✓You can fire us at any step. No penalty. No drama.
- ✓You will always get a real person on the phone. Usually Jonathan. Always someone who knows your account.
Ready to start at Step 1?
Free discovery call. 30 minutes. No sales pitch.