Most Ohio firms we sit with are paying three to five telecom bills, parking inbound calls on personal cells at the courthouse, and hoping the cyber insurer does not ask for a controls file. Encrypted SIP, dual-carrier failover, and documentation in the firm’s name change all three.
Three carrier invoices became one, the attorneys can finally answer the office line from court, and we have documentation the insurer accepted without a fight.
The Ohio Rules of Professional Conduct require competent and reasonable measures to safeguard client information. That standard now covers your IT infrastructure and communications systems. The ABA’s annual Legal Technology Survey Report has found that roughly a quarter of firms have experienced a breach, and that a majority still have no incident response plan.
TLS transport, SRTP media, access-controlled call recordings, and secure voicemail. We keep documentation of those controls for your ethics counsel or insurer. Properly configured VoIP can and should meet attorney-client confidentiality requirements.
Practice-group routing, after-hours handling, and attorney mobile twinning. Intake, client callbacks, opposing counsel, and court appearances stop landing on a personal cell that is not in the retention policy.
MFA, endpoint protection, email security, and written policies packaged the way cyber-liability carriers actually ask for them. Dual-carrier failover so a primary outage does not land in the middle of a filing deadline.
Thirty minutes with the owner. No deck. Advice costs you nothing; carriers pay the residual.