Attorneys pick up the office line from court. Three invoices become one.

Most Ohio firms we sit with are paying three to five telecom bills, parking inbound calls on personal cells at the courthouse, and hoping the cyber insurer does not ask for a controls file. Encrypted SIP, dual-carrier failover, and documentation in the firm’s name change all three.

Three carrier invoices became one, the attorneys can finally answer the office line from court, and we have documentation the insurer accepted without a fight.
Firm Administrator - Multi-office law firm - Columbus, Ohio
Professional responsibility, on the wire

Confidentiality is a phone-system problem and a documentation problem.

The Ohio Rules of Professional Conduct require competent and reasonable measures to safeguard client information. That standard now covers your IT infrastructure and communications systems. The ABA’s annual Legal Technology Survey Report has found that roughly a quarter of firms have experienced a breach, and that a majority still have no incident response plan.

01

Encrypted SIP, access-controlled recordings

TLS transport, SRTP media, access-controlled call recordings, and secure voicemail. We keep documentation of those controls for your ethics counsel or insurer. Properly configured VoIP can and should meet attorney-client confidentiality requirements.

02

The office number follows the attorney

Practice-group routing, after-hours handling, and attorney mobile twinning. Intake, client callbacks, opposing counsel, and court appearances stop landing on a personal cell that is not in the retention policy.

03

A file the insurer does not fight

MFA, endpoint protection, email security, and written policies packaged the way cyber-liability carriers actually ask for them. Dual-carrier failover so a primary outage does not land in the middle of a filing deadline.

What we put in place

Every contract in the firm’s name. Not ours.

Legal questions

What firm administrators ask first

Does VoIP meet attorney-client confidentiality requirements?
Properly configured VoIP can and should. We specify encrypted SIP trunking (TLS transport, SRTP media), access-controlled call recordings and secure voicemail for every legal client, and we keep documentation of those controls for your ethics counsel or insurer.
What happens to our phones if the internet goes down?
We design and source dual-carrier failover, typically fiber primary with 4G/5G backup, so phones and internet switch over without anyone touching anything. For most firms that means no downtime during a primary carrier outage.
Can you help us pass a cyber liability insurance assessment?
Yes. Insurers want MFA, endpoint protection, email security, and documented policies. We implement all of it and give you written documentation of your controls to submit directly. Many clients see premium reductions afterward.
We are a small firm. Is this affordable for us?
We work with solo practitioners and small firms across Ohio. Managed services are priced per user per month with no large upfront commitment, and most small firms save money in year one once we audit the carrier invoices.
Who owns the contracts?
You do. Every contract is in the firm’s name. We carry no products and take no product margin, and carriers pay the residual, so our advice is not attached to a vendor’s price list.
Keep reading

Related

Bring the three invoices and last year’s insurance questionnaire.

Thirty minutes with the owner. No deck. Advice costs you nothing; carriers pay the residual.

Comparing live pricing and terms from 400+ carriers and platforms
AT&T Spectrum Verizon Lumen Comcast Cox T-Mobile Frontier Zayo Cogent RingCentral Zoom Microsoft Teams Webex Nextiva 8x8