Your provider missed its SLA. You're probably owed money.
Every carrier puts a service-level guarantee in writing — and most companies never collect the credits they're owed when it's missed. Upload your contract and get a plain-English read on what you were promised and what a missed target is worth back to you.
Upload the contract. Get the plain-English read.
Drop in your service agreement or MSA and we'll pull out the guarantee, the credit schedule, and what a real outage would have paid you — no legalese.
Drop your contract here
PDF or Word · MSA, order form, or service agreement
What they promised you
99.99% uptime — no more than about 52 minutes of outage across a whole year.
If they miss it
Tiered credits: a 4-hour outage earns 10% of the month back; 24+ hours earns 50% — capped at half a month, and only if you file.
What that means for you
On a $2,000/mo circuit, last quarter's 26-hour outage is roughly $1,000 back — sitting unclaimed.
Know what your carrier really guarantees.
Pick a provider to see its actual service-level terms in plain English — the uptime promise, the credit schedule, and the catch. Verified against each carrier's published SLA.
Three steps to knowing what you're owed.
Upload your contract
Your MSA or service agreement, in PDF or Word. It's read on the spot — your company details are never stored.
Get the plain-English read
We surface the exact guarantee, the credit schedule, and an estimate of what a real outage would have paid you.
We help you collect
Want it recovered? As your vendor-neutral advisor, we file and follow up — paid by the carriers, not by you.
The credits exist. Almost nobody claims them.
Every carrier here requires you to open a ticket and request the credit — often within 30 to 60 days of the outage. Miss that window and the money you were promised is simply gone. That's the gap we close for you.
Think your provider owes you?
Send us the contract. We'll tell you what you're owed and, if you want, go collect it — vendor-neutral, owner-led, and free to you.
Talk to the team