Your provider missed its SLA. You're probably owed money.
Every carrier puts a service-level guarantee in writing — and most companies never collect the credits they're owed when it's missed. Browse every major carrier's real SLA below, or send us your contract and we'll tell you what you were promised — and what a missed target is worth back to you.
Know what your carrier really guarantees.
Pick a provider to see its actual service-level terms in plain English — the uptime promise, the credit schedule, and the catch. Verified against each carrier's published SLA.
No published SLA — best-effort service
Your phone system has an SLA too.
Cloud phone platforms make the same kind of uptime promise your internet does. Here's what the major hosted-voice providers put in writing.
Send us your contract. We'll tell you what you're owed.
Email over your service agreement, MSA, or even a recent bill, and a Buckeye telecom advisor reads the fine print for you — the uptime guarantee, the credit schedule, and what a real outage should have paid back. No cost, no obligation, no legalese.
Three steps to knowing what you're owed.
Send us your contract
Your MSA, service agreement, or even a recent bill. A real person reads it for you, and your company details stay confidential.
Get the plain-English read
We surface the exact guarantee, the credit schedule, and an estimate of what a real outage would have paid you.
We help you collect
Want it recovered? As your vendor-neutral advisor, we file and follow up — paid by the carriers, not by you.
The credits exist. Almost nobody claims them.
Every carrier here requires you to open a ticket and request the credit — often within 30 to 60 days of the outage. Miss that window and the money you were promised is simply gone. That's the gap we close for you.
Think your provider owes you?
Send us the contract. We'll tell you what you're owed and, if you want, go collect it — vendor-neutral, owner-led, and free to you.
Talk to the team