Cloud contact center (CCaaS) for multi-location Ohio business. We compare the platforms, place what fits your call flows, and manage it for you — vendor-neutral.
CCaaS (Contact Center as a Service) runs your inbound and outbound customer conversations in the cloud — voice, messaging, routing, and reporting — without on-prem hardware. Because we don’t sell our own platform, we compare the major ones, place whatever genuinely fits how your team works, and manage the provider so you don’t have to.
Voice, SMS, web chat, and email handled in one queue — so a conversation doesn’t restart every time the channel changes.
Get callers to the right person the first time — skills-based routing and self-service that doesn’t feel like a phone-tree maze.
Service levels, wait times, and staffing insight you can actually act on — across every location.
Screen pops and customer context pulled from the systems your team already runs.
Your team takes queue calls from anywhere, with the same routing and reporting as the office.
Add and remove seats as call volume moves — you don’t pay year-round for a December peak.
RingCentral, 8×8, Nextiva, Webex, Zoom, and more — matched to your call flows, integrations, and budget.
The carrier or platform pays us a residual when you sign — so the advice costs you nothing and isn’t tied to a house brand.
Number porting, routing changes, and escalations handled — with one point of accountability across every site.
Talk to the Buckeye team — the owner is involved in every engagement, and there’s no advisory fee.
Prefer to talk now? Call or text 614-224-2003.