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Every Buckeye client gets Buckeye Care.

We don't disappear after the sale.

Once your services are in, we keep watching them. Your contract dates, your open tickets, your bills and the promos your providers are running. You keep one point of contact for all of it.

What you get

Four things we watch so you don't have to.

Contract start and stop dates tracked

We log every term and renewal date and warn you well before a contract rolls over.

Trouble tickets tracked until completion

We represent your managed providers, so we follow every ticket with the provider until it is resolved.

Billing errors caught

We read your bills each month and chase wrong charges, missed credits and rate changes.

Current promos sent to you

When a provider runs a promo that fits your account, we send it to you.

How it works

Three steps. Then we keep going.

1

You sign

You choose your provider with us. Buckeye Care starts the day the order goes in.

2

We set up your Care file

Contract dates, account numbers, provider contacts and your current pricing, all in one file we keep for you.

3

We review it every month

Each month we check your bill against your contract, look at your renewal dates and send you anything you need to know.

One thing we need from you: send us your bills every month. We can only catch billing errors on bills we see.
  • Email each bill to jeubanks@buckeyetelecom.com when it arrives. A PDF or a photo is fine.
  • If something breaks, tell us. We open or join the trouble ticket and track it with the provider until it is completed.
What an alert looks like

90 days out, you hear from us.

When a contract is 90 days from its end date, we send an alert like this one. You decide what to do with plenty of time left.

Sample alert. Dates, provider and service are examples.

Not sure when you renew?

Check my contract dates.

Tell us who your provider is now. We will look up your term and end dates and tell you when your window opens.

jeubanks@buckeyetelecom.com ยท 614-224-2003

Common questions

Before you ask.

Do I need to send my bills?
Yes, monthly. Send each bill to us when it arrives so we can review it against your contract. We can only catch errors on bills we see.
Who gets Buckeye Care?
Every Buckeye client. It comes with working with us. There is nothing extra to sign up for.
What happens when I open a trouble ticket?
Tell us about it. We represent your managed providers, so we follow the ticket with the provider until it is completed and keep you updated along the way.
How early will I hear about a renewal?
We send an alert 90 days before a contract ends, so you have time to compare options before any notice date.
Do you share my bills or account details?
No. We work under NDA and your data stays yours.
Can I add services I did not buy through Buckeye?
Yes. Send us the bill and contract and we will add them to your Care file.
"I've earned the trust of hundreds of companies, and I'd like to earn yours too."

Jonathan Eubanks, Buckeye Telecom

We've proven ourselves with many of the largest multi-state companies, and NDAs keep us from naming them.

Start with your current bill.

Send it over and we will tell you what we see.

Get your bill reviewed