Cloud PBX

Benefits Of A Hosted Phone System

Hosted phone systems have many advantages for different business with different sizes if you’re tired of dealing with an unwieldy proprietary phone system that consumes much of your IT resources just to maintain then perhaps it’s time to move your phone system to the cloud. Let’s have a look on some of advantages of PBX

First, Cost efficiency

Hosted PBX poses fewer expenses in the form of repairs and downtime often imposed by legacy systems’ in-house maintenance. Rather, hosted PBXs are managed by a third-party vendor. In addition, hosted telephony requires little to no complex infrastructure to purchase or set up as it uses an Internet connection to deliver your telecommunications.

Second, Reliability

A hosted PBX system can be counted on to connect every call without lagging response times, delays or lapses in call quality. You can count on the clear reception of each call, as Internet-based telephony is touted for its improved quality over that of traditional PSTN connection.

Third, Disaster recovery

Often, the first thing that “goes down” in the case of an unforeseen event such as a storm, fire or power outage is your telephone’s connection—that is, if you’re still using a legacy system. This disruption can bring productivity to a screeching halt, which affects your bottom line and external communications—with important vendors and clients, for instance.  A hosted PBX can solve this problem as your infrastructure is protected in a hosted environment. As such, your flow of communications can continue even in an emergency.

Fourth, Business Continuity

Some businesses rely on their systems for critical tasks. Financial traders and health care organizations cannot risk interruption and downtime when they get a heavy call volume. Redundancy, up time guarantees, and reliability come with using a hosted PBX.

Fifth, Voice Quality

Many people still believe that hosted PBX systems have low voice quality, but that has changed with advancements in technology. No reason to worry about clear calls when using a hosted PBX.

Six, Long Distance Cost Control

Calling long distance is still expensive regardless if you are using an on-premises system or a hosted PBX, but organizations can manage those costs by using authorization features.

Seventh, Number Retention

Employees are bringing their own devices whether companies want them to or not. Hosted PBX provides the simplicity of combining personal and company lines on one device, so that employees do not have to give out their personal number to use their mobile phone for business calls. Calls can easily be rerouted if that employee where to leave or be terminated.

The switch from an on-premises phone system to a hosted PBX is a no brainer. With lower capital investment, and lower costs of ownership, your organization can still enjoy quality voice services as well as an abundance of value added service that keep your business competitive in the marketplace. The business environment is constantly changing. You want to make sure your phone system can keep up.

Contact Us and we can help with choosing the correct PBX for your company.  

Why Choose Cloud PBX Solutions?

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No matter the size or type of business or organization you run, efficient communication between staff and with clients, customers, and vendors is essential. New technology has opened up the opportunities for communication solutions. You can have a VoIP service that includes many other features for a comprehensive communications solution. By taking your phone service one step further to a cloud-based solution, you will gain many benefits. The following are just a few of the reasons to choose cloud PBX solutions rather than relying on the more traditional phone systems.

Cost-Efficient

One of the main reasons many companies are choosing cloud PBX solutions over a traditional server is that it is more cost-efficient. There is no large upfront cost because you do not have to worry about buying special hardware or have staff members for operating or managing the system. Instead, you simply have to pay your monthly or annual costs to your provider, and they handle the hardware, software, and maintenance costs. You also save money on hidden fees, such as long distance calls. You can easily budget your communication expenses, since it will be the same cost every month.

 

Easily Upgrade and Expand

Cloud PBX solutions easily expand with your company. When you need to install a new phone system for new hires, there is no hardware or difficult installation necessary. Instead, you simply need to update your web portal through your operator. There are no capacity limits, so you never have to worry about maxing out as your company grows. If you move spaces or add a new site, there also is no expensive or difficult changeover. You simply have to let your provider know, and they will make any necessary changes so that your new site is up and running with minimal delay.

Access from Anywhere

Another reason that many companies have chosen cloud based systems rather than the traditional phone lines is that it makes it easier for employees to access it from anywhere. This makes it effortless to have multiple sites or allow employees to telecommute. It also is beneficial for companies with staff that frequently travel to visit vendors or clients. They can contact clients and talk with your company no matter where they travel, including overseas.

 

Integrate into CRM or ERP Systems

Cloud PBX solutions also have the option to integrate into your CRM or ERP systems. This can help you efficiently match callers with their records. As soon as someone calls into your system, his or her matching records, along with any notes, will be displayed. This allows you to offer better customer service. This system can also automate your call record system, which also helps you to run better analysis and other reports.

These are just a few of the lucrative benefits to choosing cloud based systems rather than the traditional PBX systems. You can save money, have flexibility, and never have to worry about not being able to communicate with your employees, clients, or vendors. You will find that your company works more efficiently while providing enhanced service to your customers and clients, which ultimately improves your bottom line.

Contact Us and we can help you determine which system fits your companies current situation and also for future growth.